What is Go-To Card?

The Go-To card allows to redirect users for a more diverse and personalised experience.

It helps you create dynamic and complex chat experience. It’s especially useful if you’re aiming to cater to a diverse audience, as it can help segment users and then build separate flows for every cohort, which makes user experience a lot more personalised.

Overall, Go-To redirect users between specific or random blocks based on Attributes, which in this case serve as content filters.

Let’s say you have a user attribute {{Like_TV}} which captures interest for watching TV from the user by asking following question

Next, you will place Go-To card after quick reply. Let’s say user replied No! I don’t, this value gets saved in the user attribute {{Like_TV}}. It will then redirect the user to the specific block you’ve typed into the field below. Please note that you have to redirect the user to an already existing block.

Some pro tips :

  • You can add multiple conditions by clicking “+” sign on the right hand side of the filter.
  • You can use the Go-To without any filters, which helps avoiding dead ends in the conversation
  • You can run multiple blocks sequentially – one after the other or randomly – single block execution from random set