What are Attributes?

User Attributes

User Attributes are personal tags or labels that get assigned to each user interacting with your chatbot.

User attributes enable personalization, advanced flows and segmentation of your users and much more in your chatbot. You can create your own user attributes using certain cards like quick reply, phraser card, user input, multiple choice , rating, date picker, range & auto suggest.

System Attributes

System attributes contain all the info that the chatbot receives about a user from system like first seen, last seen, total visits and current page url etc.

  • country
  • user_type
  • locale
  • utm_content
  • last_button_clicked
  • last_freeform_input
  • last_visited_block_name
  • device_info
  • country
  • user_type
  • locale
  • utm_content
  • last_button_clicked
  • last_freeform_input
  • last_visited_block_name
  • device_info
  • total_visits
  • region
  • city
  • current_page_url
  • first_name
  • subscribed_email
  • last_name

You can also generate system attributes available in every bot like {{first_name}} or {{last_name}} to greet users or to segment them in the user filter for creating personalized chat flow.

You can access a list of all attributes available in your bot by typing {{ in any text, carousal or other cards having input field and show the value of an attribute to a user.