What’s Glass Messages Feature in the Story Builder Section?

Bring the visitors into the world of dynamic and real-time conversations.

Glass messages are the pre-welcome messages that a visitor will see, just after landing on a page. With this, you can initiate a targeted conversation volubly.

Go to Dashboard>Story builder>Pre-welcome message (Glass messages)>Add rule
After you will click on the Add rule, Glass messages menu will appear like this

Inside Glass Messages Menu

Add filter menu.

Add condition: Create an attribute and press enter to save it, or pick an attribute from the list. Then set a condition (Start with, Ends with, Equal to, Not Equal to, Contains, Not Contains) from the list, and then set a value (Number or name).

Conditions:

Pick a situation from the list that fits
  • Starts with: Matches the starting words/numbers of the attribute with the Set value. If the “Starts with” condition holds true, then Glass message will appear.
  • Ends with: Matches the ending words/numbers of the Attribute with the Set value. If the “Ends with” condition holds true, then Glass message will appear.
  • Equal to: Matches the thorough text/numbers of the Attribute with the Set value. If the “Equal to” condition holds true, then Glass message will appear.
  • Not equal to: Matches the Attribute with the Set value. If the “Not equal to” condition holds true, then Glass message will appear.
  • Contains: Matches the containing words/numbers of the Attribute with the Set value. If the “Contains” condition holds true, then Glass message will appear.
  • Not contains: Matches the Attribute with the Set value. If the “Not contains” condition holds true, then Glass message will appear.
  • Less than: Matches the Attribute with the Set value. If the “Less than” condition holds true, then Glass message will appear.
  • Greater than: Matches the Attribute with the Set value. If the “Greater than” condition holds true, then Glass message will appear.
  • Is set: Is set offers two value choices, True and False. If an Attribute matches with the Set value then Glass message will appear.

Note: You can add multiple conditions as per the requirement

Card styles:

Banner: This style can be used to display a simple text message, along with a specific pre-defined block.

Message: This card style can be used to start the CTA specific conversation with the visitor. To begin a conversation with the visitors with a specific text and CTA (Call to action) button along with the pre-defined conversational block.

Note: You can add more than one CTA button

Image with message: To begin an interactive, informative, or graphical data-based conversation. You should insert an image with a particular message. (Note: Image size should be less than 2 MB)

“Go to block” section:

Just after the conditions match with the user inputs, the conversational flow will begin with the selected card style. With the help of “Go to block”, you can re-route the conversational flow to the desired and predefined block as per the page-visited. With this, you can start the never-ending loop of conversation with the visitors. And, can target the visitors to go for the CTA.

Note:

  • You have to create and define a conversational flow, as per the conditions. Like, if a visitor lands on the pricing page then you should define the pricing -conversation that will take place between Frontman and the visitor.
  • To start auto-conversations with the visitors, Frontman’s wakeup mode should be enabled.
    • To enable auto-wakeup mode, go to Style your Frontman>Setup chat screen (Frtonman Wakeup)>Auto wakeup.
    • To start “Glass messages” via manual wakeup mode, select immediately or any preferable time after which you want to start the conversation.

What are the Use Cases of Glass Messages?

  • Automobile websites can use it to chat with the visitors and answer their query regarding a vehicle. Book a test drive, send personalized quotations, and offers.
  • Insurance websites can start the conversation with visitors once they show their interest to know more about a specific policy.
  • Hotel websites can enhance customer service, simply by starting the conversation with the visitors when they land on the “Book a room” page.
  • Retail websites can use it to help customers filter out a specific product as per their interest. This will make consumers journey easy and simple.
  • Furthermore, glass messages feature can be used in any customer-driven industry as its motive it to start the targeted conversation with the specific visitors.

Note:

Use this feature when a visitor perform a particular task or visit a specific page. By doing so, you can create an aurora of personalized customer service.
Pre-welcome messages feature is available with “Business” and “Enterprise” plans.

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